SHIPPING & RETURNS
Returns & Refunds
In accordance with UK distance selling regulations, you have the right to cancel your order within seven working days from delivery. You must notify us in writing (i.e. via letter, fax or email) of your intention to cancel within seven working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
Any 'FREE GIFTS' with the products must also be returned.
Sale and discounted items can only be exchanged and not refunded
We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and software, the goods were a special order to the customer's specification, products with contract services that have been connected (i.e mobiles). Hijabs, Leather Socks and other intimate clothing items must have their inner seals intact before a return can be authorised, otherwise you will not be able to return these items due to hygiene reasons. Such items are subject to exchange only. Your statutory rights are not effected.
Returns cannot be accepted without prior authorisation by Islamic Impressions in the form of a returns authorisation (RMA) number that we will issue you with. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
You must return the unwanted items at your own expense and risk. Islamic Impressions is not responsible for returned items lost in the post, therefore we recommend sending your returns via a tracked and insured delivery service such as Royal Mail Special Delivery.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less cost of delivery.
Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories as listed below.
Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.